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Repeated Questions

Can I benefit from AFAQ partnerships?

     Yes, you can join AFAQ partners. book an online meeting with AFAQ partnership management team to discuss ways of cooperation and respond to all your inquiries.

Can I customize the services in my package?

You can create your own package by submitting a (Customize Package) Request. Specify all the services you need and design your event accordingly. 

Can I reserve more than one package at a time?

You cannot book more than one package at the same time

I have many different health events including physical and virtual events, what should I do?

You can simply combine several packages by specifying the number of physical events and the number of virtual events, and subscribing to the appropriate package for each type.

Can I cancel my subscription after paying the fee?

You can cancel your subscription within 14 days of the subscription date. The fee will be refunded minus 30% of the amount paid as an administration fee.

What are the accepted payment methods?

At Afaq platform, we accept various payment methods, which include banking transfer, Mada, MasterCard, and Visa cards, in addition to the installment service through approved systems.

What happens when the trial package ends?

Enjoy your first experience of Afaq platform for free, after that choose the appropriate package, and specify the number of events to get the subscription price.

Can AFAQ Company provide services for all types of health events?

Yes, AFAQ provides health events management services of all kinds, including conferences, awareness campaigns, simulation courses, and training courses, whether in person or remotely.

Why didn't I receive a password reset message?

First, please check your Junk Mail, also it may be due to an error in entering your email when you registered.

If the problem persists, you can contact us by opening a ticket via the following link: (Add the link to the contact page)

How can I register on Afaq platform?

You can register on the platform for free by following the steps shown in the following image: