Introduction

In the name of Allah, and peace and blessings be upon the Messenger of Allah, may Allah bless him and his family and companions.

As one of the effective tools for delivering its professional message to its target health practitioners, the "Afaq Platform" for health training has been keen to form a complete professional team capable of managing the educational process according to standard educational criteria that achieve superior levels of performance and reach its audience to their cognitive and professional goals and aspirations, and contribute, on the other hand, to the growth of health awareness among all segments of society to be one of the productive sources of learning to achieve the Kingdom's Vision 2030 in reaching a healthy and aware society, and to be a comprehensive, effective and integrated health system by promoting public health, preventing diseases, and enhancing community awareness.

"Afaq Platform" for Health Training, as one of the effective tools for delivering its professional message to its target health practitioners, has been keen to form a complete professional team capable of managing the educational process according to standard educational criteria that achieve superior levels of performance and reach its audience to their cognitive and professional goals and aspirations, and contribute on the other hand to the growth of health awareness among all segments of society to be one of the productive learning sources to achieve the Kingdom's Vision 2030 in reaching a healthy and aware society, and to be a comprehensive, effective and integrated health system by promoting public health, preventing diseases, and enhancing community awareness.

The following is a simplified summary of each job and its main role

Program Manager

His role is pivotal and represents a focal point for the success of the training process, as he is the mirror reflecting management strategies on the ground. He is responsible for reviewing the structure and distribution of roles and coordinating all the efforts of the technical and technical work team to implement the work plan in its finest details, and achieving the highest levels of quality,

• E-learning management specialist

As he is considered an essential element for managing successful e-learning, he is the main key to passing all development work after reviewing and developing it in a manner that is consistent with the technical environment to re-employ and manage it in its correct and technically and technically disciplined context.

• E-training coordinator

He represents the interface of electronic work as he reflects the efforts of the team on the broadcast screen, and through him the conditions of correct training are met and its path is adjusted and coordination between all educational parties is ensured, as the final output is honorable and of high quality.

• Programmer and web developer

The main role of the web developer lies in designing websites based on the determinants and specifications required by the educational platform, as he completes all design work, writes code, prepares software and works on data and information. He is the technical translator of information and data into features and advantages. The learner benefits from them.

• Instructional Designer

The founder and developer of any course or educational program, especially in e-learning environments, represents the bridge that transforms the scientific material from a mere display on the computer into an interactive educational program that achieves precisely defined educational objectives, and thus provides added value to teaching, learning and knowledge transfer.

• Technical Support Specialist

Technical support is the front line in terms of supporting the elements of the educational process, trainers and trainees in technical matters, for example when it comes to software problems, forgetting the password or email problems.

The following are the roles and responsibilities for each job position

• Program Manager

• E-Learning Management Specialist

• E-Training Coordinator

• Web Programmer and Developer

• Instructional Designer

• Technical Support Specialist

Program Manager

Responsibilities:

• Submitting accreditation requests to the relevant authorities and coordinating all activities related to the validity and validity of accreditations, including the preparation, follow-up and reporting processes required in accordance with accreditation standards and processes.

• Administrative supervision of the company's platforms and fulfilling any obligations related to governance systems.

• Perform tasks related to collecting, interpreting, maintaining and tracking information/data related to accreditation and assessments.

• Provides support and advice to instructional designers and course designers on virtual course design.

• Review the scientific materials presented on the platform and ensure their reliability and freedom from legal and ethical violations.

• Cooperate with training and education experts to identify courses that help improve programs that support learners’ requirements and needs.

• Supervise the support and operation of educational platforms and ensure their readiness and overcome any technical or administrative obstacles to the commencement of education.

• Support and lead cooperation, development of training content, design and delivery with training experts (SMEs) to produce e-learning modules in accordance with program objectives and educational principles.

• Participates in the development and management of applied policies, strategic plans, objectives and program activities related to the Authority’s programs.

Contact phone: 0545548885

Email: ahmed@afaq-lms.com

E-Learning Management Specialist

Responsibilities:

• Develop and maintain e-learning courses in coordination with the Training Manager, Web Developers and Programmers

• Responsible for training other Virtual Classroom Services producers and trainers across the department on the use of technology platforms and functionality required to produce a virtual classroom session and virtual learning technologies.

• Determine the options given to users in accordance with the organization’s policies.

• Maintain records, reports and metrics of the Learning Management System and analyze data to measure effectiveness.

• Final review of content prior to publication to ensure it is free of any errors that distort the course design.

• Collaborate with other departments to adjust the online training strategy to reflect any new policies or procedures required by the courses.

• Provide ongoing feedback to their Learning and Development team to streamline workflow.

• Maintain the Learning Management System by making appropriate upgrades to maximize functionality, e.g. uploading new content to achieve online training objectives.

Contact phone: 0552932797

Email: alhanoof@afaq-lms.com

E-training Coordinator

Responsibilities:

• Provides coordination and technical support before and during the virtual classroom session.

• Responsible for operating the technical platform for virtual classrooms to deliver classes according to different delivery methods.

• Prepare welcome and closing messages for students and include instructions on using the platform tools.

• Schedule classes, breakout sessions and conferences.

• Manages and uploads course materials, tools and documents to be shared with trainees.

• Works with trainers to ensure that lectures are free of any technical or administrative problems and that the educational environment is properly prepared to receive trainees.

• Coordinates with technical specialists to resolve any incidental problems for trainers or trainees.

• Conducts "technical checks" with registered trainees before the broadcast begins.

Contact Phone: 0506369169

Email: fatimah@afaq-lms.com

Web Developer:

Responsibilities:

• Write well-designed, testable and efficient code using software development best practices

• Create website layout/UI using standard HTML/CSS practices

• Maintain and integrate data from various back-end services and databases

• Collect and refine specifications and requirements based on technical needs

• Responsible for maintaining and expanding services and features.

• Collaborate with web designers to match visual design intent

• Use scripting or authoring languages, management tools, content creation tools, applications and digital media.

• ​​Perform website updates.

• Back up files from websites to local directories for recovery.

• Identify issues uncovered through customer feedback and testing, and correct issues.

• Evaluate code to ensure compatibility with browsers, devices or operating systems.

Contact Phone: 0537954964

Email: omar@afaq-lms.com

Instructional Design Specialist:

Responsibilities:

• Develop and design courses and curricula.

• Edit and develop online learning materials.

• Create learning experiences and environments.

• Design learning activities, assignments, and assessments.

• Create computer-based training (CBT) modules and storyboards.

• Develop trainer manuals, assessment forms, and other teaching tools.

• Collaborates with subject matter experts to develop course content.

• Manages online learning communities.

• Analyzes, updates, and refines existing online content.

• Trains trainers, students, and staff on how to use learning technologies

• Facilitates discussion and collaboration via social media.

• ​​Maintains up-to-date best practices in instructional design.

• Writes scripts for video and audio content.

• Works with technical staff to troubleshoot issues reported by users.

Email: Duaa@afaq-lms.com

Technical Support Specialist

Responsibilities:

• Identify hardware and software solutions.

• Troubleshoot technical problems.

• Resolve network problems when they stop.

• Install and configure hardware and software.

• Talk to customers to quickly get to the root of their problems.

• Provide customer feedback in a timely and accurate manner.

• Talk to customers through a series of actions to resolve the problem.

• Follow up with customers to ensure the problem is resolved.

• Replace or repair necessary parts.

• Support the deployment of new applications.

• Provide support in the form of procedural documentation.

• Test and evaluate new technologies.

• Perform electrical safety checks on equipment.

Contact Phone 0537926766

Email: faisal@afaq-lms.com