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Copyrights © Afaq Health Education 2023

E-Learning Policies



These provisions aim to set regulatory controls and standards to ensure the quality of e-learning and training practices. We update these policies periodically to ensure the continuity of achieving e-learning standards of all types and patterns per the law in force in the Kingdom.



Last update on Jan/2024



This policy clarifies the terms, conditions, and regulations for using the AFAQ Health Education Platform.



Registering on the platform acknowledges your acceptance of these terms and conditions. If you do not agree to all the terms and conditions of this policy, you will not have the right to use the services provided by the platform.



Academic Integrity Policy



Academic integrity is a practice that expresses commitment to ethical standards and transparency in all aspects of our educational platform and all its experiences and parts, ensuring non-discrimination and justice for all without prejudice.




  • Our educational platform adheres to the highest standards of integrity and ethics in all its practices and operations.

  • All employees, partners, and customers of our educational platform must adhere to the principles of integrity, ethics, laws, and legislation issued by the Kingdom of Saudi Arabia.

  • All users must abide by the rules of integrity and ethics and not attempt to defraud or damage any part of the platform or its educational materials.

  • You can report any academic integrity policy violations on the platform by contacting support@afaq-lms.com. We will conduct the necessary investigations of any violation.

  • The performance and operational processes of the platform are periodically evaluated to ensure compliance with the principles of integrity and ethics and identify any areas that need improvement.



Forms of Academic Integrity Violations



Integrity violations include:




  • Cheating on educational tests.

  • Impersonating others or inputting incorrect information.

  • Unlawfully exploiting the cooperation of others or using unauthorized sources.

  • Falsifying and manipulating information and data.

  • Using any illegal means to obtain information or educational materials.



Actions Taken in the Event of a Violation of Academic Integrity



We take specific actions to address the situation in the event of a violation of academic integrity. These actions include notifying those concerned, including trainees, trainers, and administrative staff, stopping access to the platform by the person associated with the violation until the matter is verified, and in the event of verification of the breach, appropriate punishment is applied, such as retesting, erasing progress in educational experiences or training program, restricting access to the platform, or permanently cancelling the account, and we will document all violations and actions taken.



Usage Policies



AFAQ Commitments




  • At AFAQ, we commit to achieving the highest quality standards of health education and maintaining the educational processes with the Saudi Commission for Health Specialties and the National E-learning Center requirements.

  • We pledge to maintain the confidentiality of information for all parties involved in the educational process (trainees - 




  • trainers - training institutions - external content - internal content)

  • We undertake not to publish any content or recorded material for any activity before obtaining permission and signing the agreement with the trainer or scientific committee that owns the material.

  • The AFAQ team (employees or service/education providers) ensures the maintenance of academic integrity and information confidentiality.



 



Registration and Account Creation



To access the training programs and health events offered through AFAQ platform www.afaq-lms.com, you must register and create a new user account,




  • By registering and creating an account, you agree to provide accurate and complete information about yourself while ensuring that your account information is updated,

  • At AFAQ, we are keen to protect your data through our commitment to the platform's privacy policy.

  • The AFAQ platform has the right to verify the user's identity upon accessing the platform. Verification can be done either by using the beneficiary's national ID number or through two-step verification methods such as email or mobile.



 



Registration for Health Activities Offered Through AFAQ




  • Once you register for the health event offered through the AFAQ platform, you are subject to the policy and requirements of the event provider, including (fees - tests - nominations - certificates) and others. 

  • If you register for the event, you must provide any additional information requested by the event provider.



E-Learning



AFAQ platform is committed to managing and providing e-learning services in accordance with the standards and requirements of the National E-Learning Center to serve the educational process through:




  • Providing the possibility of attending health events of all kinds (synchronous virtual events - asynchronous virtual events - physical events)

  • Providing educational materials in various formats, with the ability to download them based on event provider requirements.

  • Evaluation and performance measurement tools to follow the educational process and assist in future development

  • The trainee must attend the health event per the event's requirements to meet the e-learning standards.



Attending Health Events 



Attending Synchronous Virtual (Remote) Events:



 AFAQ hosts continuing health education events and programs through the platform www.afaq-lms.com and using virtual classrooms. We emphasize that attending these activities remotely (synchronously) is equivalent to physical attendance; the trainees are entitled to receive a certificate of attendance and CME hours when they fulfill the following conditions: 




  • Being among the target group for attendance as announced on the platform (if the program is accredited with CME hours).

  • Commitment to the policies of the event provider and fulfilling its conditions, if any.

  • The absence should be at most 25% of the total duration of the event.

  • Providing the correct classification number of the Saudi Commission for Health Specialties.

  • Meeting the passing requirements and achieving the minimum specified exam score, if any.



The trainee must attend at least 75% of the event's duration. Failure to meet any of the previously mentioned requirements will result in the trainee being ineligible for the certificate of attendance and any CME hours earned during the event without any form of compensation.



Attending Asynchronous Virtual Events (Recorded -Library):



AFAQ Library offers recorded health education activities and training courses, available at any time for trainees to attend. The trainees are entitled to receive a certificate of attendance and CME hours when they fulfill the following conditions: 




  • Being among the target group for attendance as announced on the platform (if the program is accredited with CME hours).

  • Commitment to the policies of the event provider and fulfilling its conditions, if any.

  • Completing the training program within the specified duration announced on the platform.

  • Providing the correct classification number of the Saudi Commission for Health Specialties.

  • Meeting the passing requirements and achieving the minimum exam score, if any.



Failure to meet any of the previously mentioned requirements will result in the trainee being ineligible for the certificate of attendance and any CME hours earned during the event without any form of compensation.



Attending Physical Events (Attendance at Headquarters):



AFAQ platform allows you to register for events hosted at the headquarters of continuing medical education program providers. Through the platform, you can easily register for the event, make payment of any event fees (if applicable), and subsequently attend the event at its venue without any hassle. The trainees are entitled to receive a certificate of attendance and CME hours when they fulfill the following conditions: 




  • Being among the target group for attendance as announced on the platform (if the program is accredited with CME hours).

  • Commitment to the policies of the event provider and fulfilling its conditions, if any.

  • Attendance confirmation by scanning the trainee's QR code at the event site to prove attendance and departure.

  • Meeting all training requirements to obtain the certificate and CME hours, if any.

  • The trainee must attend at least 75% of the event's duration. Failure to meet any of the previously mentioned requirements will result in the trainee being ineligible for the certificate of attendance and any CME hours earned during the event without any form of compensation.



 



Earning CME Hours accredited by the Saudi Commission for Health Specialties



To earn CME hours for attending training courses and health events through the AFAQ platform, health practitioners must fulfill the following conditions approved by the Saudi Commission for Health Specialties:




  • We will display the number of CME hours accredited by the SCFHS for any course, program, conference, or lecture for the target audience on the platform with a unique design through both written and visual means.

  • The practitioner must attend at least 75% of the event duration to obtain the CME hours.

  • If a participant is absent from an event, or if their absence exceeds 25% of the event's duration, they will not be counted for any continuing education hours, regardless of whether they paid a fee. In such cases, the participant cannot request any CME hours or a refund of the amounts paid.

  • The platform is not responsible for CME hours for participants whose specialization differs from the event's target audience. Practitioners who voluntarily join the event are responsible for ensuring their specialization matches the target audience.

  • The platform is not responsible for CME hours for participants attending another event simultaneously.

  • In Hybrid/Blended events (physical attendance + remote attendance), CME hours are counted when registering in one of the two ways of attendance, and it is not possible to register in both ways to obtain more hours.

  • The platform is not responsible for CME hours for practitioners with expired SCFHS licenses.

  • The platform is not responsible for practitioner registration number errors that may prevent earning CME hours. The practitioner must keep their data accurate since we send it to the Saudi Commission for Health Specialties.



 



Payment and Fees:



AFAQ platform provides safe and diverse payment methods to ensure the ease of joining health events using the appropriate payment method for you, taking into account the following:




  • Registration fees must be paid within 48 hours. Otherwise, we reserve the right to cancel registration for events that require seat reservations and confirmation.

  • If registrants choose to pay the fees via bank transfer, or other electronic payment methods associated with the platform, they will immediately receive a notification of successful registration via email.

  • When paying via bank transfer, the receipt of payment will be confirmed via email within two working days. If the invoice is not received by email and is not present in the trainee's account on the platform after two working days, please contact us at support@afaq-lms.com and attach a copy of the bank transfer for our verification.

  • We have the right to decline or cancel your order for various reasons, such as unavailability of the course or service, mistakes in product or service description or price, errors in your order, or late confirmation of your seat reservation.

  • We reserve the right to refuse or cancel your order if fraud or a suspicious or illegal transaction is suspected.

  • We reserve the right to cancel any training course in which you have registered without prior notice, while committing to refund the fees for the cancelled course within a maximum of 14 working days from the cancellation date, in accordance with the registration, cancellation, and refund policies outlined for the event.

  • Registration fees can be paid in cash at the event venue (for physical events) in case of system malfunction or as per event requirements.



 



Cancellation and Refund:




  • No refunds will be issued if the registrant fails to follow the event details, does not match the target group, or does not adhere to the registration and cancellation policies stated by the activity provider. Read and follow all instructions on the platform to avoid any issues.

  • Registration cannot be cancelled, and amounts paid in the asynchronous virtual events category (recorded events - library) will not be refunded under any circumstances.

  • When cancelling registration for physical (in-person) or simultaneous virtual (remote) events, the following cancellation and refund conditions will be applied:




  • If you cancel your registration 22 days or more before the event date, 100% of the registration fee will be refunded.

  • If you cancel your registration within 4-21 days before the event date, 70% of the registration fee will be refunded, and 30% will be deducted as an administrative fee.

  • If you cancel your registration within three days or less of the event date, your registration fee will not be refunded.




  • The user will receive a refund for the payment amount minus any administrative, transfer, or payment method fees.

  • You can cancel your registration by logging into your account, requesting cancellation, entering the required information, and agreeing to cancellation and refund terms.

  • If there is no option to cancel your registration on the activity page, you can request a cancellation by sending a message to support@afaq-lms.com with your user’s name, email address, confirmation number, contact number, payment amount, and receipt.

  • If the platform offers a discount on activity fees, those who registered before are not entitled to compensation for the price difference.

  • If the event provided by AFAQ is cancelled or postponed, we will notify you in advance. You have the right to receive a full refund of your registration fee without any deductions. The refund will be processed using the same payment method used for registration, or it can be transferred to your wallet on the platform.



 



User Behavior



You agree to use AFAQ in a manner consistent with all applicable laws and regulations in the Kingdom of Saudi Arabia. You also agree not to engage in any behavior that may harm the AFAQ platform or its users.



Intellectual Property Rights



All content on the AFAQ Platform is owned by AFAQ or its licensors or executors and is protected by the rights of text, images, marks, designs, copyrights, trademarks, and other intellectual property laws applicable worldwide.



You agree not to reproduce, distribute, or create derivative works based on any content on the AFAQ Platform without its prior written consent.



Liability



AFAQ is not responsible for any damages, whether direct, indirect, incidental, or consequential, that may arise from your use of the AFAQ platform or any related services. AFAQ's liability will not exceed the amount you paid (if any) for access to health events.



The Law Governing



This policy, along with all its terms and conditions, will be governed and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from or relating to these Terms of Use will be exclusively subject to the jurisdiction of the courts of the Kingdom of Saudi Arabia.



Changes to the E-learning Policies



The platform has its own discretion to update this E-learning Policy at any time. An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the platform and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.



Agree to the E-learning Policies



You acknowledge that you have read this Policy and agree to all its terms and conditions. Your use of the platform signifies your acceptance of this Policy and its terms and conditions. If you do not agree to this Policy, you must not use any of the content or the services offered through the platform.



The Approved Channels for AFAQ Platform



AFAQ is responsible for all announcements, notices, and news issued by its official channels and is not responsible for any rumours, false information, or advertisements published through other channels.



Twitter: https://twitter.com/AfaqLms



Facebook: https://www.facebook.com/AfaqLms



Instagram: https://www.instagram.com/AfaqLms/



LinkedIn: https://www.linkedin.com/company/80090110/admin/feed/posts/



Contact Us



If you have any questions regarding our E-learning policies or Terms and Conditions of Use, you can contact us: